Frequently Asked Questions

What is included in the 14-day free trial?

The 14-day free trial gives you full access to all features available in the plan you select. A credit card is required for activation but won't be charged until the trial period ends.

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How does annual billing work?

With annual billing, you pay for the entire year upfront at a discounted rate compared to month-to-month billing. Your subscription will automatically renew each year unless you cancel it.

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What are "Loops"?

Loops are tokens consumed for various tasks and queries. Each interaction with HappyLoop consumes a certain number of loops, depending on the complexity and resources required.

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How are "Loops" consumed?

The number of consumed Loops varies based on the task's complexity.

- Asking for Data Insights: Simple questions like 'What is our monthly revenue?' consume 1 Loop. These are basic queries that provide you with quick insights from your connected data sources.

- Executing Tasks: For executing and resolving tasks such as processing refunds via Stripe or managing to-dos in Asana, 2 Loops are consumed. These are multi-step operations that often involve writing to your business tools.

- Generating Charts: Creating visual data representations like charts or graphs consumes 3 Loops, due to the additional data processing and visualization involved.

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What are "Integrations"?

Integrations refer to the connections between HappyLoop and other business tools you use, such as Stripe, Zendesk, Asana, Hubspot, and Notion.

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What is "Onboarding with Dedicated CSM"?

Onboarding with Dedicated CSM provides a personalized onboarding experience with a Customer Success Manager solely focused on your account. This ensures you and your team get the most out of HappyLoop right from the start.

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What happens if I exceed my limit of "Loops" or "Integrations"?

If you exceed your limits, you will be prompted to upgrade your plan or purchase additional loops or integrations as add-ons.

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What is the cancellation policy?

You can cancel your subscription at any time. Upon cancellation, your service will continue until the end of the billing cycle, and you won’t be charged again.

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What is "Priority Support"?

Priority support provides you with faster response times and specialized assistance for any issues you may encounter.

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How secure is my data across all plans?

To learn more about the stringent security measures we've implemented to protect your data, we invite you to visit our Security Page. Your peace of mind is our top priority.

- Basic and Intermediate Plans (Ironclad Security): Your data is protected by our Ironclad Security, which includes end-to-end encryption and continuous monitoring. We've implemented robust safeguards to ensure the safety of your information.

- Enterprise Plan (Enterprise Security): The Enterprise Security takes security to an enterprise-level. We tailor security measures to match your company's specific standards, providing a comprehensive defense package designed to meet your unique security needs. Your data is in safe hands.

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Is HappyLoop compliant with international regulations?

Absolutely. Every HappyLoop plan is designed to meet rigorous international standards, including SOC2 Type II and GDPR compliance.

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Do you offer custom solutions for Enterprise clients?

Yes, we do! Please contact us to discuss custom solutions tailored to your specific business needs.

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